Resume.

Designed and shipped an iOS app that turns a photo of discharge paperwork, a pill bottle or a home monitor into a plain-language care plan: medicines explained, doses on a calendar, readings with their normal ranges.

Made the core call that nothing the app reads from a photo is saved until the person confirms it, card by card. It cost the effortless demo. It is also why a wrong dose gets caught on screen instead of landing silently in someone's calendar.

Ran usability sessions with people recently home from hospital and with family caregivers, then acted on what they missed. A review screen people scrolled straight past became a short summary followed by one card per item.

Cut a custom measuring camera the day I built it, after it gave two different sizes for the same mark. Replaced millimeters with four words a patient can act on: initial, improving, worsening, no change.

Owned the whole path alone — research, flows, interface, the words on screen, the build and App Store submission. Designed and built solo, and AI-paired throughout with Claude Code.

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Designed and built a coaching marketplace where anyone can take a self-assessment and book a session without making an account, in English or Chinese.

Treated guests as customers rather than an edge case. A booking works with a name and an email, and an assessment result stays on the person's own phone until they choose to create an account.

Held payment until the buyer confirms the session happened, since sessions occur off the platform and nothing the system can see proves one took place. The cost is a wait for coaches whose buyers forget.

Removed three separate questions asking coaches which language they work in, after watching them write in Chinese and then tick English. The product now reads the language from what they already wrote.

Localized at the content level rather than the chrome: every assessment question and every answer option ships in both languages. Designed and built solo, and AI-paired throughout with Claude Code.

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Own end-to-end operational workflows for ocean export shipments, coordinating truckers, carriers, shippers and overseas partners against hard deadlines.

Work daily in English, Mandarin and Cantonese across internal teams and external partners.

Owned quality for Nolo.com, a consumer web product, and WillMaker, a desktop product, from planning through release. Four years of watching ordinary people try to finish legal tasks under stress, and of finding where they stopped.

Reported open risk into go or no-go release decisions: what should ship, what should wait, and where the cost of a rough edge landed on the user rather than on us.

Worked release by release with product, design and engineering in Agile. Wrote reproductions a designer could read, describing what the person was trying to do and where the product lost them.

This is where my design judgment comes from. Products rarely fail at the edges. They fail at the ordinary step someone cannot get past.

Coursework in software systems, algorithms, databases, networking and computer architecture, with software projects in Python, JavaScript and SQL.